Responsible gaming at 1win Uganda

We at 1win Uganda understand that gambling should remain just for fun and should never cause negative consequences to players. Therefore, we place great importance on the principles of responsible gaming and offer our customers a variety of tools and resources to control their gaming activity.

What is responsible gaming?

Responsible gambling is an approach to gambling in which the player is aware of the possible risks and takes steps to minimize them. This means the following:

  1. Play for amounts you can afford to lose
  2. Setting limits on deposits and bets
  3. Controlling the time spent playing the game
  4. Understanding that gambling is not a way to make money
  5. Seeking help at the first signs of gambling addiction

We offer our clients a whole range of tools to control their gaming activity:

  1. Deposit limits — you can set a daily, weekly or monthly limit on the amount you can replenish your account.
  2. Betting limits — limit the maximum bet amount to avoid impulsive decisions.
  3. Losing limits — set the maximum amount you are willing to lose for a certain period.
  4. Timeouts — take a break from the game for a period of 24 hours to 6 months.
  5. Self-exclusion — completely block access to your account for a period of 6 months to 5 years.

All these options are available in your personal account and can be activated at any time. We also provide information materials about responsible gambling and contacts for organizations that can help problem gamblers.

1win Uganda Minors Policy

We are committed to protecting minors from potential gambling-related harm. Therefore, we do not accept players under 25 years of age and use modern age verification methods.

Parents should also take steps to ensure that their children do not have access to online gambling:

  1. Use parental control programs
  2. Do not leave children unattended on the computer or phone
  3. Do not share your payment card details with children
  4. Explain to children that gambling is entertainment for adults only

If you notice that one of your underage friends is addicted to sports betting or online casino games, immediately seek help from specialists.

Where to go for help in Uganda?

If you feel your gambling is getting out of your control and negatively impacting your life, don’t hesitate to seek help. There are a number of organizations in Uganda that provide confidential support to gamblers struggling with addiction:

  1. Mental Health Uganda — 0800 21 21 21
  2. National Addiction Hotline — 0800 11 12 13
  3. Uganda Counseling and Support Services — 0414 510 778

Remember that gambling addiction is not a death sentence, but a disease that can and should be treated. By asking for help, you are already taking the first step towards recovery.

We at 1win Uganda want our customers to have only positive gaming experiences. If you have questions or suggestions on the topic of responsible gaming, please contact us through our support team. Stay safe and play responsibly!

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